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Friday, 22 August 2008

eBuyer? eShit more like! [Brit]


I've really cut down on the amount of computer related stuff I buy these days, pretty much because I've got everything I need and frankly don't have much time to spend building mexes, sniping or generally using a mini-gun and a hearty laugh to mow down unsuspecting peons. Such is life.That said, I do occasionally purchase little things - an upgrade to my powerline homeplug things for example. Indeed, I've literally just tried to use eBuyer.com to purchase a new gigabit switch as my current 10/100 router (albeit the excellent Draytek) is struggling under the demands of file shifting across the network.

Simple enough - 8 port gigabit switch please with a few newly minted CAT6 cables. Everything in stock, select 'deliver next week in 5 working days' option (so no delivery charged as this stuff isn't urgent) and use Google Checkout - a service that makes Paypal look complicated. All done. 10 minutes total elapsed time. Happy Brit.

Email number 1 arrives: receipt from eBuyer.

Email number 2 arrives: confirmation from Google Checkout.

Email number 3 arrives: confirmation of order received (but not payment taken) from eBuyer.

Email number 4 arrives: 8 port gigabit switch is OUT OF STOCK.

Email number 5 arrives: confirmation that my order is now suspended unless eBuyer have already taken cash..

So two things annoyed me here:

Firstly, eBuyer.com clearly shows that the product in question has 833 in stock. 833! I only want one of them please, and I very much doubt that there has suddenly been a run on these things in the last 5 minutes.

Secondly, what is with email number 5? Surely eBuyer.com know if they've taken payment or not?

Anyhow, I cancelled the order. Google Checkout rules for this. Fuck eBuyer. They've spent so long arsing around with their new website, but its clearly just papering over some fairly fundamental issues around inventory reporting and transaction status management.Chances are they'd eventually ship via ShittyLink as well, meaning it'd never turn up anyhow.Just how on earth can they get this stuff so fucking wrong eh?




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