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Thursday 12 September 2002

Fucking ISP Pe0ns [vagga]

I've been with Eclipse for my ADSL ever since I got over here. One of the great things about the UK is that there are loads of places you can get high quality Internet services. Why did I pick Eclipse, well at the time I was looking Lurks had just done some tests and said that it was the best around! Adslguide.org.uk also agreed that it was very good so I signed up.

Every single person in our office now uses eclipse for ADSL at home. Most find them great to deal with, and the service is amazing. There is never really anything to moan about! At my last address I had an outage for a few days, but that was BT pulling the plug on my building to upgrade something. So I had to actually go out and do stuff that weekend, which cant be a bad thing I suppose!

Now I have just moved house, and they said they could move my account, which was great. I thought, in my innocence, I would move and just plug in the router and bingo, we would be ready. Now, as we all know, life is not that easy. I had to reorder for the new address, and wait for BT to do their tests and then Eclipse would transfer my account details. It took 8 days from BT saying they would have to look at the line and it would take 24 hours (via eclipse's cool web tracking system) to them doing the work. But that happens I did not loose much sleep over it. I was using my modem, and realising how shit life was in the olden days of modems!

Eventually things got ready, and I was confirmed and ready to go. I reconfigured the router with the new information on Wednesday night and it was working. I set a few things to download to give it a test, we really seemed sorted.

The next night though I got home late from work and went to check things, and see if the downloads worked. I had no connection. I said to myself 'fuckit, its prolly a short term outage'. I logged the issue with Eclipse via their online issue logging and I just turned the PC off and went to bed.

The next night, Friday, I was home late again after going to a work thing, and was not home until 11. I powered it up expecting things to be fixed, but alas it was not working. I had no external connection. I checked the phone and it worked, and it had the crackling sound you get when you have ADSL on the line. I went into the web config of the router and I could see that it saw the internet. But I could not. I was baffled, but I left it alone and said to myself that I would have a look at it on Saturday morning.

On Saturday morning I checked all my settings, and that I did not have something stupid like the wrong internal IP or something. All seemed fine. I dialled up on the slllooooowwwww modem and went to the eclipse's web support, and updated my call. I had to laugh; they had updated it to say that they had rang and left a message asking me to ring them on Monday so they could do some tests on the line, to see if the phone line is at fault. I laugh because I don't have the BT answer phone system on the phone line. So they could not have left any message anywhere. Fucking Pe0ns.=20

I just decided to double check on the settings one last time. Don't know way, as I had them printed out. As soon as the page opened I could not believe it. The fuckers had changed the IP's allocated to me. I could not believe that they had changed the IP's after telling me I was live and ready to go and not told me they were changing them. If they had told me 'we are changing your IP's, here they are' that would not be an issue at all. But they just changed them and never told anyone.

The word 'incompetent' springs to mind!

5 comments:

  1. Are you sure you hadn't entered something incorrectly ? Just checking, recent events have proven your lack of skills :-p

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  2. If Eclipse's system is anything like my ISP's, you'll always get a new IP assigned when moving to a DSLAM that's connected to a different POP-router (that has the IP-pools) than the previous one. And do you actually have to manually set the IPs? Can't the ADSL modem dish them out via DHCP or are you using some lame PPOE crap?

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  3. Yes Meaty the DSL modem will negotiate the IP address automatically. It appears that Vagga just wants to set it manually in the modem, even though this is completely unnecessary. Surely this couldn't be another SRI?

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  4. Well I have set it up as per the instructions. I don't doubt that youknow more than an entire medium sized ISP Lurks, but I will stick torunning it by the book so I know it works if its ok with you!

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  5. Rowl! Obtain IP from server Vagga. That's all we're talking about here, then it would have worked :)

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