One of the benefits of my job is that when some equipment doesn't function as it should, I find that placing a call through the firms media PR agency actually starts to yield results. I recently resorted to that concerning my Netgear FR114P firewall router. This router has a denial of service feature whereby it decides that something is a DoS attack and then chokes off that IP address for a time. Good eh?
Good apart from the fact that the numpties at Netgear A) decided to have this DoS feature apply to outgoing traffic from the LAN and B) decide that an outgoing UDP storm from a game server scanner such as Gamespy or All Seeing Eye, should be classified as a DoS attack. Do you see where I'm headed with this?
In essence anyone that has this router, regardless of firmware revision, will get unceremoniously dumped off the Internet when running a game browser scan. Then some 10 seconds later, it lets you back on. There's absolutely no firmware control over this. There probably would have been had Netgear kept the old telnet interface to their routers but since the new millennium, in keeping with the culture of rounded corners and flaming logos, no such feature exists via the spartan web interface.
Oh, of course the router's DNS relay is randomly broken as I have seen on a number of other Netgear products also but I'll ignore that for now.
I went to Netgear support and logged a ticket. Zero response. I look around the web. I'm not alone. No one else is getting a response.
So I went via Netgear's PR agency in the UK and bingo, I have a nice man at Netgear UK who I've had to coach through repeating the problem. He's now replicated the problem and now kicked it up to the engineers in the US and will keep me informed.
Meanwhile... I bought a cheap D-Link 604 off eBay and I can't log into the router, it wont reset and the bloke that sold it to me claims it has no password and that he had reset it in the past. It looks duff and I'm going to have to give the guy negative feedback and cop some in return, most likely.
I only bought one off eBay because I happened to have money in my PalPal account - bleh, you win some and you lose some. Oh, Mr Netgear Man also managed to reproduce the problem on one other model of ADSL router with a firewall in it. I forget which one, a DG* type thing. Has anyone else seen this problem?