I transfered my wages (which arrived 10 days early in december) to another account, then setup a transfer which would put them back the day before my DDs.
Got the kid out on his bike and we went for an ice cream that day.
Arrived at bank, bosh no dough and well overdrawn.
DD's came off a day early and the money transfer hadn't happened!
Called bank and was told that money transfers can't happen on a non working day.
On an IT system of course this is utter tosh.
I've emailed them below but I'll be onto the branch next.
Wankers the lot of them.
I have phoned the telephone number and am not happy with the outcome.
I have been been advised that the origional T&C's said that the transfers would not work on a non business day.
In that case why am I able to schedule them?
Due dilligence should make sure that the bank cannot allow me to input inappropriate transactions.
I've used this facility in the past to great effect and have been very happy with it.
However this instance has soured me to the whole idea. Given the website is available 24/7 and I transfered the money by hand via the website *that day*, I fail to see how the money wasn't moved.
I work in IT myself and unless the transfer is approved by hand somewhere, I cannot understand how a scheduled task (or cron) on a computer cannot run because it's a bank holiday.
I look forward to your explanation on this, hopefully with a promise that it can be rectified for the scant 20 days public holiday there are in the UK.
Also that the service is unable to be set to weekends as I assume that it will not work then either.