Thursday, 2 August 2007
Posted by Dave
So you have a credit card, right, and the idea of them is that you type some numbers into web sites and you can order things. It's a way of paying. It's quick and convenient and that's why you use them and how they managed to cream 2.5% off the top to the shops. However today I tried to order something and my card was declined. The phone rings, missus picks it up and it's some automated Egg thing. I don't make it to the phone in time and it rings off.
Odd. I check my details and submit again, denied again. Alright this aint cricket so I call up Egg only to be greeted by this new blight upon the service industry, the voice recognition automated system. This actually does a good job, to be fair, of recognising my irritated monotone but it still takes three times longer than had a human being just gone through the security stuff.
I get through to a human being eventually and apparently it's just some security thing which has randomly decided to decline the transaction. Despite the fact I've bought stuff off them before many times over the previous years. She fixes it, I say you don't mind if I hang on and give it a go. I do, it works, fine.
But it's not fine, not really. I appreciate credit card fraud must be pretty high and they look for ways to minimize it but if I have to call up for fucking minutes at a time just to order something, I may as well pay some other way. All of these developments have been shoveled onto me, wasting my time, to save them money. You reckon I'll see anything back from that? Lowering of interest rate? Will I buggery. I signed up to these guys years ago when they were 9.9% but now they charge 70% more interest than they did back then.
They just seem to think they can fuck me over bit by bit and now I can't even use a web site to buy something without having to go auto-retard voicemail hell. Enough is enough I say!
I need a new credit card. Anyone recommend something?